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Visitor Management Knowledge Base

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  • Emergency Management Suite
    Getting Started Site Setup EMS Webinar Links User Management Features & Functions Analytics & Reporting Troubleshooting EMS Resources 911Cellular: Integrations On-Demand Learning
  • Preparation & Response Training
    Getting Started NTI Webinar Links User Management Course Management Analytics & Reporting   Troubleshooting PRT Resources  Release Notes & Updates
  • PBIS Rewards
    Launching PBISR Webinar Links User Management  PBIS Rewards Feature/Function Overview  Analytics & Reporting   Troubleshooting   Hardware / Consumables On-Demand Learning Integrations   Release Notes & Updates  PBIS Rewards Specific Resources 
  • Compass
    Getting Started Webinar Links Data & User Management  Compass Curriculum for Students, Staff, & Families Compass Behavior Intervention Compass Mental Health + Prevention Compass for Florida - Character Ed, Resiliency, & Prevention Compass for Texas - Character Ed Analytics & Reporting   Release Notes & Updates  Additional Resources
  • Behavioral Case Manager
    Getting Started Webinar Links User Management  Feature/Function Overview  Analytics & Reporting   Troubleshooting   Release Notes & Updates  Resources / User Guides State Specific Guidance
  • Visitor Management
    Release Notes & Updates  Getting Started Webinar Links User Management  Feature/Function Overview Analytics & Reporting   Troubleshooting   Hardware / Consumables Resources  Integrations
  • School Check In
    Getting Started  SCI Webinar Links User Management  SCI Feature/Function Overview  Analytics & Reporting   Troubleshooting   Hardware / Consumables SCI Resources 
  • ALICE Training Institute
    User Management  ALICE Feature/Function Overview  ALICE Resources  Troubleshooting  
  • Detect
    Getting Started Detect Webinar Links Integrations   Detect Resources  Troubleshooting Release Notes & Updates 
  • Anonymous Tip Reporting
    Getting Started  P3 Webinar Links User Management  P3 Feature/Function Overview  Analytics & Reporting   Integrations   Release Notes & Updates  P3 Resources 
  • Resources
    Notices Downloads SIS Integration Billing
  • Back-to-School
    Character & Culture Detection & Prevention Preparation & Response
+ More

Release Notes & Updates 
  • Release Notes (6/25/2025): Self-Serve Enhancements & URL Updates
  • Release Notes (5/7/2025): Guardian-Initiated Student Late Check-in & Early Check-out Functionality
  • Release Notes (3/5/2025): Expanded Self-Serve & Visitor Check-in/Check-out Functionality
  • Release Notes (1/29/25): Enhancements and Issue Resolutions
  • Release Notes (12/10/2024): Guardian Notifications & VM/EM Integration Enhancements
  • Release Notes (10/16/24): Self-Serve Enhancements & User Interface Updates
  • Release Notes (8/6/24): Enhancements and Issue Resolutions
  • Release Notes (7/30/24): User Interface & Self-Serve Enhancements
  • Release Notes (5/7/24): Reporting Updates
  • Release Notes (3/5/24): User Management and Reporting Updates
  • Release Notes (1/23/24): 2D Scanning
  • Release Notes (12/21/23): Edit Non-Alphabetical Visitor Names
  • Release Notes (12/12/23): Barcode/RFID Scanning, Staff & Student Updates
  • Release Notes (11/7/23): Staff & Substitute Improvements-VMS

Getting Started
  • Visitor Management Admin Settings
  • How to Add/Edit School Information
  • Activity Log
  • SIS Sync Status
  • SSO (Single Sign-On) Set Up
  • Restricted Persons Policy
  • PowerSchool Setup - SIS Sync Setup for PowerSchool Writebacks
  • Visit Time Settings
  • PowerSchool Setup
  • Visit Options
  • Visitor Check-in Settings
  • Student Tracking
  • Visitor Badge
  • Scheduled Visits
  • Mobile App Settings
  • Self-Serve Setup
  • Volunteer Management - Customize Application
  • Volunteer Management - Application Approval
  • Volunteer Management - Volunteer Portal
  • Staff Tracking

Webinar Links
  • Visitor Management Admin Training: Customizing Visitor Management
  • Visitor Management Training: Front Office Staff, Check-In/Out Workflows
  • Webinar: Customizing and Using the Volunteer Management Module
  • Visitor Management - Best Practices for a Successful Launch

User Management 
  • How to Search for Users
  • How to Invite New Users
  • How to Edit a User
  • How to Manage Notifications
  • How to Resend User Invites
  • How to Deactivate/Activate a User

Feature/Function Overview
  • Visitors
  • Guardians
  • Students
  • Staff
  • Volunteer Management
  • Self-Serve
  • Alerts & Notifications
  • Device Settings
  • Mobile App

Analytics & Reporting  
  • Reports
  • Schedule Email Reports

Troubleshooting  
  • DYMO Connect Installation and Troubleshooting
  • DYMO Connect Web Service SSL Connection Troubleshooting
  • DYMO Printer- Errors Printing from Self-Serve
  • Common DYMO Printer Issue Troubleshooting- VMS
  • Camera Scanning - Troubleshooting
  • Troubleshooting Barcode/RFID Scanning (Staff & Student)
  • ID Scanner Troubleshooting
  • Whitelist Guide
  • Common PowerSchool Writeback Errors

Hardware / Consumables
  • DYMO 450 & 550 Series Printer Install
  • DYMO Wireless Printer Setup
  • How to set Up 2D Scanner
  • ID Scanner Drivers & Software Install
  • Supported Hardware, Check-in/out Methods, and Scenarios
  • Accepted Identification for Webcam Scanning
  • System Requirements
  • Operating System Hardware Compatibility
  • Web Camera Scanning: Installation & Configuration
  • ID150 Installation and Configuration

Resources 
  • Family Watchdog and Visitor Management - Sex Offender Check Process
  • JDP Pricing Structure

Integrations
  • PowerSchool - Navigate360 Attendance Access Plugin Install
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