How to set Up 2D Scanner
Learn how to set up a 2D scanner in Visitor Management
The below instructions detail how to set up a 2D scanner on your machine and use within Visitor Management. The below steps apply to both the Zebra DS9308-DL or Zebra DS457 2D scanners available on the Navigate360 Shop.
Connect the 2D scanner to your machine
- Connect the cord to the back of the 2D scanner:
- Connect the USB end of the scanner cord into a USB port on your machine
- The 2D scanner will beep to confirm that it is connected.
- Note: Mac OS users will see Once connected, a window will display asking to confirm the keyboard layout. Follow the instructions on this window and press Enter.
- The 2D scanner is now ready to be set up to be used in Visitor Management
Set the 2D scanner up to use in Visitor Management
- Log into Visitor Management as a District Admin, Building Admin or Staff User
- To use the 2D scanner for the Self-Serve workflow:
- Navigate to the Admin Settings by clicking the key icon on the side navigation menu
- Navigate to the Self-Serve Setup tab
- For Students and Staff - ensure the Barcode/RFID scanning option is checked
- For Visitors - ensure the 2D Scanner option is set
- To use the 2D scanner for staff-assisted Visitor Check-ins:
- Navigate to the Device Settings option by clicking the gear icon on the side navigation menu
- Navigate to the ID Scanning Method and select 2D Scanner option
- The 2D scanner is now ready to be used in Visitor Management
Troubleshooting
If the DS457 Scanner does not scan a driver's license barcode or school ID barcode as expected, users can use the 2D scanner to scan the below QR code. This will reset the configuration for the scanner.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/11739/direct/1719425014314/image.png)
If the DS9308-DL does not scan a driver's license barcode or school ID barcode as expected, users can use the 2D scanner to scan the below QR code. This will reset the configuration for the scanner.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/11739/direct/1719425875759/image.png)