Troubleshooting Barcode/RFID Scanning (Staff & Student)
Guidance for running into error messages when scanning a staff or student ID.
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You may run into errors when scanning barcodes or RFIDs. Below are some common error messages, causes, and solutions:
Error Message: Invalid Barcode/RFID
Solution: Please contact the front office to resolve the issue. You can manually check in/out from the main screen.
Error Message: Your barcode/RFID couldn’t be read.
Solution: Please contact the front office to resolve the issue. You can manually check in/out from the main screen.
Error Message: The barcode or RFID could not be read.
Solution: This is an issue with the hardware or the ID itself
Error Message: The staff or student barcode/RFID has not been added to their profile
Solution: Any user in the system can add this information to the corresponding staff or student profile. In the meantime, have Staff choose their person type of Staff from the main Self Serve screen or Staff can sign in with their Staff ID or via the mobile app (scan their QR code), if set up.