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ID Not Scanning with Webcam

Learn how to troubleshoot why your ID is not scanning with your webcam for VMS.

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This article will assist if you are experiencing any of these symptoms in the Visitor Management System:

  • Camera feed will not load, displaying a black window.
  • Pop-up window with the loading symbol appears but never progresses to the Scan ID page.
  • After scanning the ID, you are shown the Processing ID page but does not continue to the Allow Entry and Print Badge page.
 

To correct this issue, please clear your browser cache. Links to help pages for the most common browsers can be found below.

Chrome

Edge

Safari

Firefox

 

If the problem persists, please reach out to our Support team at tech@navigate360.com

webcam vms id scan logitech camera cam scanning vms visitor management navigate360 visitor management c922 checking in scan id processing id allow entry

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