How to Deactivate/Activate a User
Learn how to deactivate and activate a user in VM.
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Deactivate User
- Log into Visitor Management as a District Admin or Building Admin
- Navigate to the Admin Settings by clicking the key icon on the side navigation menu
- By default, the user is now on the Users tab
- Search for the user that needs to be deactivated
- Click on the ellipsis in the Actions column in the table and select Deactivate User
- Confirm the user deactivation and click Yes
Activate User
- Log into Visitor Management as a District Admin or Building Admin
- Navigate to the Admin Settings by clicking the key icon on the side navigation menu
- By default, the user is now on the Users tab
- Toggle on All Users In District and Inactive Users Only toggle
- Search for the user that needs to be activated
- Click on the ellipsis in the Actions column in the table and select Edit User
- Edit/Verify Permissions and Building Assignment
- Click Save Changes
- Click on the ellipsis in the Actions column in the table and select Activate User
- Confirm the user activation and click Yes
- Untoggle Inactive Users Only to verify activated user.
Note: If Activated User does not get the activation email, you can click on the ellipsis in the Actions column in the table and select Resend Invite. Please be sure to have them check their spam/junk folder if the email is still not received.