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DYMO Wireless Printer Setup

Learn how to set up your DYMO Wireless printer on your computer via Wi-Fi and connect it to Visitor Management.

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DYMO Wireless Printers cannot be used directly with an iPad based self-serve kiosk. After checking-in, a staff-assisted terminal can be used to print a badge to a DYMO Wireless Printer.

 

DYMO Wireless Printer Setup

Step 1: Connect the DYMO Wireless Printer to your network:

  1. Connect the two parts of the power adapter. Plug the ends into the printer and a wall outlet.
  2. Press the power button on the side of the printer to turn on the power.
  3. Load the needed labels.
  4. After the printer has been turned on for a few seconds, use your computer to connect to the wireless network named DYMOLWWxxxxxx. 

    DYMOLWWxxxxxx - The unique printer name can be found on the bottom of the printer.

     
  5. Your computer has now dropped the connection to your wireless network and established a wireless connection to the printer.
  6. In a web browser, enter the following URL: http://192.168.58.1 (The Web Configuration utility will open in your browser displaying the login page.)
  7. Log in to the LabelWriter Web Configuration utility using the following:
    1. Username: admin
    2. Password: admin
  8. Follow the wizard to connect the printer to your wireless network.
    1. Printer name - You have the option of changing the default printer name to something that is more meaningful on your network.
    2. Connection method - DHCP is recommended.
    3. Wireless network - Click Connect next to the wireless network that you want the printer connected to.
  9. When the printer is successfully connected to your wireless network, the Wireless status light on the side of the printer is solid on.
  10. Your computer should automatically return to your wireless network. 
 
 

Step 2: Download DYMO Connect & DYMO Connect Web Service:

MAC:

  1. Log into Visitor Management and navigate to the Device Settings page by clicking the gear icon on the Side Navigation menu.
    1. By default, this will open the Printer Setup tab.
  2. Click the Download Printer Software button to begin downloading the latest version of DYMO Connect, that has been approved for Visitor Management.
  3. This will download a zip folder named: “DCSetup-mac.zip”
  4. Open this folder to locate and run the DCDMacX.X.X.X.pkg install file.
  5. Follow the prompts on the installation wizard, using the default options.
    1. Once the installation finishes, click Close.
  6. IMPORTANT: You should receive a pop-up stating: “DYMO.WebApi.Mac.Host” wants access to control “Terminal”
    1. Click OK to allow.
    2. This will open a Terminal window requesting the Administrator password.
    3. Enter the Administrator password for the computer, then use the Return/Enter key on your keyboard.
    4. If you are prompted to restart your computer, you can do so now and log back in as an Administrator.
  7. Next we will need to open the Keychain Access app.
    1. From Finder, click on Go and select Utilities. Then proceed to find and open Keychain Access
  8. On the left-hand side of the window, highlight System and select Certificates
  9. There are two certificates that we will need to look for:
    1. localhost
    2. DYMO Root CA (for localhost)
  10. First, Ctrl-Click (or Two Finger-Click) the DYMO Root CA (for localhost) certificate and delete it
  11. Then double-click the localhost certificate to open it
    1. Expand the Trust tab and set it to Always Trust
    2. Enter the Administrator password for the computer if prompted
    3. Once complete, you can close the window and quit Keychain Access

PC:

  1. Log into Visitor Management and navigate to the Device Settings page by clicking the gear icon on the Side Navigation menu.
    1. By default, this will open the Printer Setup tab.
  2. Click the Download Printer Software button to begin downloading the latest version of DYMO Connect, that has been approved for Visitor Management.
  3. This will download a zip folder named: “DCSetup-win.zip”
  4. Open this folder to locate and run the DCDSetupX.X.X.X.exe install file.
    1. Follow the prompts on the installation wizard, using the default options, to finish installing the software.
    2. If you are prompted to restart your computer, please do so now and log back in as an Administrator before continuing.
 
 

Step 3: Connect the DYMO Wireless Printer to your computer:

MAC:

  1. Add the printer to your list of available printers: Choose Apple menu > System Settings, then click Printers & Scanners in the sidebar. (You may need to scroll down.)
  2. If you don't see your printer listed on the left, click the Add Printer, Scanner, or Fax button on the right.

PC:

  1. On the taskbar, select the Search icon, type Printers in the search bar, and then select Printers & Scanners from the search results to open the Printers & scanners system settings.
  2. Next to Add a printer or scanner, select Add device.
  3. Wait for it to find nearby printers, then choose the one you want to use, and select Add device. If you want to remove the printer later, select it, and then select Remove.
  4. If your printer isn't in the list, next to “The printer that I want isn't listed,” select Add manually, and then follow the instructions to add it manually using one of the options.

If you experience any issues adding the Wireless Printer to your Printers & Scanners settings:

Open the DYMO Connect Software and go to File → Add Network Printer. Then follow the prompts on screen to add your Wireless Printer to DYMO Connect. This should allow your Operating System to recognize the printer on the Printers & Scanners settings page.

 
 
 

Step 4: Connect the DYMO Wireless Printer to VM (Self-Serve Visitor Badge):

Note: The staff member that is setting up the wireless printer will need to be the staff member that sets up the Self Serve page.

 
  1. Log into Visitor Management
  2. Navigate to Device Settings → Printer Setup in Visitor Management
  3. Click on Scan for Printers
  4. Confirm the DYMO Wireless Printer is shown as installed
  5. For all badges to be printed at a Self-Serve kiosk by default, select the DYMO Wireless printer in the Check-in Badge Printer dropdown.
    1. This will have all badges, for both staff-assisted and self-serve check-ins, to print at the wireless printer by default.
    2. For staff-assisted check-ins, staff will be able to switch to a different printer if they do not want to the badge to print at the Self-Serve kiosk.
  6. Select the needed options for the below drop downs:
    1. Tardy or Early Dismissal Slip Printer
    2. Computer Connected to Printer
    3. Badge Photo Print Brightness
  7. The DYMO Wireless printer is now set up to be placed in a Self Serve kiosk for all visitor badges to print by default.
 
 

 

 

 

 

 

 

 

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