Verify Power Users
District’s must identify one or more Power Users to manage the Navigate360 Training Institute.
Power Users are responsible for:
- Delivering access of ALICE Training® to district users
- Assigning required lessons
- Reviewing progress reports to ensure lessons are completed Locate Power Users:
Step 1: Log into https://learn.navigate360.com using your login credentials.
Step 2: Navigate to the “Admin Menu” in the top left corner of the homepage to access
admin settings. Select “User Management”.
Step 3: Open the Menu Filters 
in the top-left corner.
Step 4: Add Filter- Level > Is > Power User. Select Confirm.
If your primary Power User has left the organization, please contact your Customer Success Manager. If additional Power Users are needed, please email your Customer Success Manager and tech@navigate360.com with the user’s first name, last name, and email address.
Adding New Users
Instructions for adding new users to the Navigate360 Training Institute.
Step 1: Log into https://learn.navigate360.com using your login credentials.
Step 2: Navigate to the 
gear wheel in the top right corner to access admin settings.
Step 3: Click on “Users”.
Step 4: Click on 
“New Users” and then “New User”.
Step 5: Complete all required fields, ending with “Create User”. You may need to click through the folders on page 2 to select your organization.
Step 6: After creating the user, click on “Enroll users to courses” to set up their first course.
See also: Adding a New User
Add New Users via CSV
Instructions for adding new users to the Navigate360 Training Institute.
Note
This activity requires Power User permissions. If you do not have these, please have your District Administrator contact tech@navigate360.com
Step 1: Log into https://learn.navigate360.com using your login credentials.
Step 2: Navigate to the 
gear wheel in the top right corner to access admin settings.
Step 3: Click on “Users”.
Step 4: Click on 
“Import & Manage” and then “Manage Users via CSV”.
Step 5: Complete all required fields in the sample CSV.
Passwords
During initial setup, user passwords must include both letters and numbers in any combination.
For subsequent passwords, users will receive an error message if they try to create a password with only letters or only numbers. Additionally, they will receive an error message if they use three consecutive letters or three consecutive numbers.
Step 6: After the CSV is configured and saved, upload the file by clicking the green cloud and selecting the saved CSV file.
Step 7: Open “Advanced Settings” and ensure “Consider first row as header” is toggled on. Click “Confirm” in the lower right-hand corner.
Step 8: In “General Import Options,” check the box for “Force users to change their password at their first login”.
Step 9: Drag and drop the proper “Navigate360 Fields” to match the CSV column headers in “Preview.” Click “Import” in the lower right-hand corner.
Important
If you opt to “update information for existing users,” the password field entered in the CSV will supersede any import setting and change the user's password.
If you do not wish your existing users to have new passwords, Do NOT toggle “update information for existing users.”
Optional Upload Fields
Send Notifications:
Send an email to each user with login instructions after the import.
Update Users:
Overwrite existing user data (email address and/or password) with the data uploaded via the CSV file. Select “Add users…” as shown.
Destination Fallback Branch:
If no branch code exists on your CSV file, use this option to select the branch for proper user assignment.
See also: Adding Users Through CSV Upload
Deactivate Users
Instructions for deactivating users in the Navigate360 Training Institute.
Note
This activity requires Power User permissions. If you do not have these, please have your District Administrator contact tech@navigate360.com
Note: To ensure historical data is maintained, user accounts cannot be deleted.
Step 1: Log into https://learn.navigate360.com using your login credentials.
Step 2: Navigate to the 
gear wheel in the top right corner to access admin settings.
Step 3: Click on “Users”.
Step 4: Click the 
checkbox circle once to deactivate a user. Click it again to re-activate a user.
Assigning ALICE Training
Users will be enrolled in ALICE for Schools with Knowledge Checks, providing recurring ALICE Training® every 90 days after a completed lesson.
Step 1: Log into https://learn.navigate360.com using your login credentials.
Step 2: Navigate to the “Gear Menu” in the top right corner of the homepage to access additional admin settings. Select “Learning Plans”. (See Image 1)
Step 3: Scroll to the bottom of the page, find “ALICE for Schools with Knowledge Checks”, and select “Enroll Users”.(See Image 2)
Step 4: Select “Assign Users” in the top-left corner.
Step 5: Select one, multiple, or “Select All”. Then “Confirm”. (See Image 3)
Assigning Courses
Note
This activity requires Power User permissions. If you do not have these, please have your District Administrator contact tech@navigate360.com
Step 1: Navigate to the 
gear wheel in the top right corner to access admin settings.
Step 2: Click on “Course Management.”
Step 3: Click on the name of the course you want to enroll users in. You will then access the enrollment menu.
Example: Click on the name “ALICE Basic for Schools" |
Step 4: Click on 
“Manage Enrollments” and then “Enroll Users.”
Step 5: Select one, multiple, or all users and click “Next.”
Step 6: Review the enrollments and “Confirm” at the bottom of the page.
See also: Enrolling Users in Courses
Launch ALICE Training
Step 1: Log into https://learn.navigate360.com using your login credentials.
Step 2: Navigate to the “Admin Menu” in the top left corner of the homepage to access
admin settings. Select “Course Management”.
Step 3: Select“ ALICE for Schools”.
Step 4: On the next screen, click the filter icon and select enrollment status to “Enrolled”.
Step 5: Now, click the box next to a user. Then "Select All" at the bottom of the screen.
Step 6: Also at the bottom, you will find a purple "Choose Action" button. Click it and you will use "Send Email".
Step 7: Enter a subject, customize a message (or see below), then review and “Submit”. The email will now be sent to all selected users from the email address in the “From” field.
•You can copy/paste the template email from the next page
• By default, the “from” field will auto-populate with the username of the Power User
Important
To reduce the risk of the emails being blocked by your organization's email server as phishing attempts, we recommend updating the "from" field to noreply@navigate360.com
Course Invitation Template
Note
Use the following template to launch ALICE eLearning. Prior to sending, Power Users should change the text at the bottom depending on the option they've chosen for the assignment of passwords.
We are pleased to announce we will be implementing ALICE strategies for our active shooter response protocol.
ALICE is the original civilian response to an active shooter event. ALICE Training® provides preparation and a plan for individuals and organizations on how to more proactively handle the threat of an aggressive intruder or active shooter event. ALICE Training® option-based tactics have become the accepted response, versus the traditional “lockdown only” approach.
This online course includes 6 modules: ALICE Pre-Test, Introduction, Communication Strategies, Response, Prepare, and ALICE Post-Test and allows users to stop and restart if needed. It will take approximately 60 minutes to complete.
Upon completion of the Foundational Certification, users will receive access to new courses to reinforce and broaden skills on a recurring basis. Throughout our contract, users will have access to all completed courses and may review them as often as desired. We encourage occasional reviews to ensure preparation.
What you do is important and appreciated. Thank you for your cooperation and for participating in your own survival.
[course_link] [username]
Password: **Please see NOTE above**
Deactivate Users via CSV Upload
Step 1: Log into https://learn.navigate360.com using your login credentials.
Step 2: Navigate to the “Admin Menu” in the top left corner of the homepage to access
admin settings. Select “User Management”.
Step 3: Click on 
“Import & Manage” followed by “Manage Users via .CSV”.
Step 4: Download and complete all required fields identified below.(See image 1)
Important
When preparing the .CSV file to deactivate users, enter "no" in the column
Step 5: After your .CSV is configured, upload your file by clicking the green cloud and
selecting your saved .CSV file. (See image 2)
Step 6: Open “Advanced Settings” and ensure “Consider first row as header” is toggled on.
Step 7: Click “Confirm” in the lower right-hand corner.
Step 8: In “General Import Options”:
• Enable “Update information for existing users”
Step 9: Drag and drop the proper “Navigate360 Fields” to match the .CSV column headers in “Preview”. Click “Import” in the lower right-hand corner.
Reporting
Reporting in Navigate360 Training Institute updates once per day overnight. Any new course completions today will not show in reports until the following day.
Instructions for generating progress reports in Navigate360 Training Institute.
Step 1: Log into https://learn.navigate360.com using your login credentials.
Step 2: Navigate to the 
gear wheel in the top right corner to access admin settings.
Step 3: Click on “Reports”.
Step 4: Choose one of the following:
- User Personal Summary (Quick Summary Report for a user)
- Course Dashboard (Quick Summary Report per course)
- Completion Report (comprehensive custom report)
User Personal Summary: Enter the name or email of the user, select the user’s profile and “generate”.
See also: Reviewing an Individual Users Course Progress Through User Personal Summary
Course Dashboard: Click “view” and then select any course on the following screen to see more enrollment progress details. Once you select the course, it can be downloaded to excel or pdf by using these buttons, 
, found in the top right corner.
Completion Report: Click the 
export tray and choose between XLS, CSV, or HTML file types. The file will download automatically.
See also: Reviewing the Branch Report
Manage Passwords
For Individual User Self-Service:
Step 1: Go to https://learn.navigate360.com
Step 2: Click “Forgot your password?” and follow the prom
pts. An email will be sent for
you to create a new password.
For Power Users resetting a user:
Step 1: Log into https://learn.navigate360.com using your login credentials
Step 2: Navigate to the “Admin Menu” in the top left corner of the homepage to access
admin settings. Select “User Management”.
Step 3: Hover over the users profile line and click on the ellipses 
on the right side of the screen.
Step 4: Click “Edit”.
Step 5: Enter a new password and re-type for confirmation, Select “Submit”.
Whitelist Guide
To ensure your organization's email server receives emails from Navigate360 Training Institute, please have your IT department whitelist the following URLs. Without whitelisting, your email server may block delivery or flag these messages as spam.
Please contact tech@navigate360.com for support and troubleshooting.
Important
Emails sent as the poweruser are “masked”, meaning the message looks like it is from someone familiar, but actually comes from another domain and may be flagged as spam. Please take appropriate steps with your email server to avoid delivery issues.
To avoid masking concerns, swap the poweruser’s email address with "noreply@navigate360.com" in the message editor.
Common FAQs
Why can't my staff member cannot log in?
This can happen when a user attempts to use the wrong password. Encourage the user to request a password reset from the login page, or you can update the password for the user as a Power User. The Power User should also verify the user is active and that their email address is accurate.
Are all staff members required to take ALICE for Schools?
All staff should take the enhanced ALICE for Schools. This curriculum is the new standard for ALICE protocol. Completion requirements are at the discretion of the organization.
Does enrolling users into a course send them an invitation?
Enrolling users does not automatically send them an email. Power Users have the ability to send users an email. Please review Page 11 of this guide.
How do I delete a user?
Deactivating users in the Navigate360 Training Institute allows for historical data to be maintained and referenceable as needed to verify users completed training. If a user no longer needs access to theNavigate360 Training Institute, Power Users can deactivate that user.
To deactivate a user: click on: Admin Toolbar> User Management > search the list for the user > Select the green check under Status to deactivate the user
To request additional assistance please email our technical support team at tech@navigate360.com.