ID Not Scanning with Webcam- VMS
Learn how to troubleshoot why your ID is not scanning with your webcam for VMS.
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- Emergency Management Suite
- Navigate360 Training Institute
- PBIS Rewards
- Behavioral Threat Assessment Case Manager
- Visitor Management
- School Check In
- ALICE Training Institute
- Detect - Social Sentinel
- P3 - Anonymous Tip Reporting
This article will assist if you are experiencing any of these symptoms in the Visitor Management System:
- Camera feed will not load, displaying a black window.
- Pop-up window with the loading symbol appears but never progresses to the Scan ID page.
- After scanning the ID, you are shown the Processing ID page but does not continue to the Allow Entry and Print Badge page.
To correct this issue, please clear your browser cache. Links to help pages for the most common browsers can be found below.
If the problem persists, please reach out to our Support team at email@example.com