Adding Team Guest(s) to Case
Learn how to add team guest(s) to cases in BCM.
User Permissions
User must have both Manage Cases and Manage Teams permissions to complete the following steps.
Click here for more information on how to manage a user’s permissions.
- Log into Case Manager.
- Select Cases tab.
- Select My Cases or All Cases.
- Next to desired case, click the three-dot Vertical Ellipsis and select View.
- Next to the case number, click the three-dot Vertical Ellipsis and select Edit User Access.
- Click Add Teams(s) and select team.
- Set team permissions to Read/Write or Read Only.
- Click Close.