Printer Setup
Learn how to set up the default printers for Staff-Assisted Stations and Self-Serve Kiosks in Visitor Management
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Visitor Management allows users to set default badge printers for check-ins from the Staff-Assisted and Self-Serve stations. Please follow the below steps to learn how to access the Printer Setup page and set the default printers:
- Log into Visitor Management
- Navigate to the Device Settings page by clicking the gear icon on the side navigation menu
- Select the Printer Setup tab
NOTE: This article covers the Printer Setup page itself and does not include the installation steps for printers. If you would like to learn how to install a DYMO printer for Visitor Management please click here.
Printer Setup Page
Users will see the the below options and sections that can be used to set their default printers:
- Scan for Printers - This button can be used to refresh the list of connected printers, displayed under the Printer(s) Installed section
-
DYMO Connect Web Service status - This section allows users to confirm that the required printer software is running on their computer
- Depending on whether the DYMO Connect Web Service is running on the computer or is having issues connecting to Visitor Management, users will see the below status:
- Connected to Printer Software
- Not Connected to Printer Software
- Re-download Software - This button can be used to download the latest version of the DYMO Connect Web Service, that has been approved for use with Visitor Management
- Depending on whether the DYMO Connect Web Service is running on the computer or is having issues connecting to Visitor Management, users will see the below status:
When the DYMO Connect Web Service is running on the computer and is recognized by Visitor Management, users will see:
- Printer(s) Installed - This section shows a list of all installed printers and their current connection status
-
Computer Connected to Printer - This setting allows users to select their computer's operating system
- PC - for Windows
- Macintosh - for MacOS
Staff-Assisted
This section allows users to set the default printers for check-ins and check-outs completed on the Staff-Assisted station:
- Staff-Assisted Visitor Badge Printer - Used for Visitor and Volunteer badges
- Staff-Assisted Tardy Slip Printer - Used for Student Tardy badges
- Staff-Assisted Early Dismissal Slip Printer - Used for Student Early Dismissal badges
- Staff-Assisted Badge Photo Print Brightness - Allows users to increase or decrease the photo brightness on printed badges
Self-Serve
This section allows users to set the default printers for check-ins and check-outs completed on the Self-Serve kiosk:
- Self-Serve Visitor Badge Printer - Used for Visitor and Volunteer badges
- Self-Serve Tardy Slip Printer - Used for Student Tardy badges
- Self-Serve Early Dismissal Slip Printer - Used for Student Early Dismissal badges
- Self-Serve Badge Photo Print Brightness - Allows users to increase or decrease the photo brightness on printed badges
IMPORTANT:
- If the Self-Serve Station has been disabled by an Admin user, the Self-Serve printers section on this page will be disabled as well.
- If a school has Self-Serve enabled but is not utilizing separate printers for Staff-Assisted and Self-Serve badge printing, the same default printers need to be applied for both sections.
- If printers are connected, but a user does not want any badges to print, they can select Do Not Print in any of the printer selection dropdown fields. Setting this option will prevent a badge from being printed by default for that selected printer scenario.
- For example, if the user selects Do Not Print for the Staff-Assisted Check-in Badge Printer, then no visitor badges will print by default when any visitor or volunteers are checked in by a staff user. Staff users can still choose to print a badge for a specific visitor or volunteer when checking them in by selecting the needed printer from the Check-in Badge Printer dropdown on the Visitor Details page of the visitor check-in process.