Volunteer Management Enhancements

User Roles & Permissions
 

New Volunteer Coordinator Roles:

Admin users will see two (2) new user roles, District Volunteer Coordinator or Building Volunteer Coordinator, added to the Permissions workflow when inviting users to the platform. These new user roles will have their access focused only on Volunteer Management features such as creating events, managing applications, registering volunteers for events, and viewing volunteer reports. These roles will not have access to the core Visitor Management functionality, including check-in/check-out workflows. 

For more information on Inviting Users, click here.

Volunteer Profile Deletion:

District Admins and District Volunteer Coordinators will have the ability to delete Volunteer Profiles for better data management. This new option allows for old or unused Volunteer Profiles to be removed from the Volunteers list.

For more information on the Volunteers list, click here.

For more information on Volunteer Profiles, click here.

Volunteer Application Enhancements
 

Web Notifications for Pending Applications:

All users will be notified when a new volunteer application is submitted via a notification icon displayed on the Side Navigation and the Pending tab on the Volunteers page.

For more information on the Volunteers page, click here.

Enhanced Application Customization:

District Admins and District Volunteer Coordinators will have the ability to add custom questions to the Volunteer Application form including:

• Free form, single choice, and multiple choice questions
• Downloadable files for applicants to review
• File upload fields for gathering additional documents from applicants

For more information on customizing the Volunteer Application, click here.
 

View Application Responses:

All users will be able to utilize the updated View Application option to view a volunteer's submitted responses. 

Volunteer Event & Hours Enhancements
 

Event Creation Enhancements:

All users will see an updated Event Creation workflow to allow Offsite Locations to be saved for an event and the ability to apply rich text styling to event descriptions.

Bulk Upload Volunteer Event Hours:

All users will see a new option on the Events page to upload volunteer event hours in bulk. This new workflow allows for volunteers that participated in offsite or after-hour events to have their hours accounted for, even if they were not able to check in/out in VM.

Enhanced Event Filtering:

All users will see updated filter options on the Events page including a new Location filter. This new layout allows users to easily view events for offsite locations and other school buildings that they have permissions for.

For more information on the Events page, click here. 

Edit Past Volunteer Visits:

All users will be able to edit past volunteer visits from the Visit History tab of their volunteer profile. This new option allows users to correct or update hours served.

For more information on Volunteer Profiles, click here.

Volunteer Check-In Enhancements
 

Driver’s License Scanning on Self-Serve Kiosk:

Admin users will see a new option to scan their driver's license added to the Self-Serve Setup page for the Volunteers persona. This new option allows for Volunteers to scan their Driver's License to check in and out on the Self-Serve Kiosk.

For more information on the Self-Serve Setup page, click here.

Expanded Activity Logging
 

Volunteer Management Tracking:

Admin users will see the Activity Log page updated to include key Volunteer Management actions such as Event publishing, Application approvals, Application customization, and more.

For more information on the Activity Log, click here.

Resolved Issues

• Resolving an issue that caused Scheduled Email Reports to be delivered using incorrect time zone settings.
• Updating Barcode/RFID functionality for Staff and Students to allow special characters in ID numbers.