Computer Panic Buttons - End User FAQ
Frequently asked questions for the 911Cellular Computer Panic Button integration
How are Computer Panic Buttons activated? |
The Computer Panic Button will be activated through a computer keyboard (including lock screen activation for Windows Machines) and can be activated by pressing and holding a Hot-Key Combination or by double-clicking the Panic Alarm icon in the system tray.
Watch a short end-user training video for an example of a Computer Panic Button alarm activation: 911Cellular Computer Panic Button, End User Training  |
How does the Computer Panic Button connect to Navigate360’s Emergency Management solution? |
When a Computer Panic Button is activated, the following actions take place:
- Notifies all staff using the Emergency Management solution mobile app of an alarm activation - Notifies all designated district leaders (Emergency Response Team members) of an alarm through text and/or phone call - Silently notifies designated dispatch organization via E911 robo-call |
Will users be prompted to complete any actions once the software is deployed? |
Users may be prompted to identify their location upon machine restart or if they have moved around the district. This ensures that the user is connected to a known Access Point and can activate an emergency.
Users may be prompted to select their District, Building and specific room information.
Examples of Pop-Ups include: 
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What safeguards are in place to disable Computer Panic Button activation off campus? |
Computer Panic Buttons will only activate when connected to known Access Points found within the 911Cellular portal. If users bring machines home and activate an alarm, they will be prompted with an error message asking them to call 911 directly.
Only machines connected to known Access Points will activate an emergency alarm. |
Can users activate an alarm from the computer locks screen? |
Windows Machines: Yes, users can activate an alarm from the Lock Screen with the hotkey combination. Mac Machines: No, users will need to unlock their machine to activate an alarm via hotkey or mouse click. |
Does the Computer Panic Button software auto-run on login? |
Yes, the application automatically runs upon login, restart, and boot-up. There is no need to manually start the application once configured. |
What happens if a user moves their ethernet connected machine and connects via ethernet at a different location? |
The application gathers the ethernet mac address and gateway IP address values when it runs and stores this data. If either of those two values change, the application assumes movement and asks the end user to re-identify the location of a machine. |
Will users be asked to assign a location every time they dock their machine in their office? |
No, the application saves previously visited ethernet locations (gateway IP address and ethernet mac address), along with the assigned location, and will not ask end users to identify the location when connecting again. |