Mobile App - How to Invite Visitors
Learn how to invite Visitors to the mobile app.
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District Admins, Building Admins and Staff Users can invite existing visitors to use the Visitor Check-in mobile app in scenarios in which visitors are allowed to schedule visits ahead of time. Once the visitor downloads the application and creates their account, they are then able to schedule visits ahead of time and quickly check into the building by scanning their QR code.
Please review the below steps on how to invite visitors to the Visitor Check-in mobile app and how they can create an account. For information on scheduling visits from the mobile app, click here.
How to Invite Individual Visitor to use Mobile App
District Admin, Building Admin or Staff User will:
- Navigate to the Visitor Profile of the individual Visitor needing to be invited
- Click the ellipses and select Send Mobile App Invitation
- If Send Mobile App Invitation is disabled, a mobile number needs to be added to the Visitor Profile
- An SMS text will be sent to the visitor with the Invite Code needed to create a mobile app account
How to Invite Multiple Visitors in Bulk to use Mobile App
District Admin, Building Admin or Staff User will:
- Navigate to the Visitor Page → List View
- Select all visitors that need to be invited - (Mobile App invites can only be sent to visitors with a mobile number added to their Visitor Profile)
- The Mobile Number column will show Added if there is a mobile number saved to the Visitor Profile and Not Added if there is not a mobile number saved to the Visitor Profile
- Click +Bulk Actions and select Send Mobile App Invitation
- An SMS text will be sent to all selected visitors with the Invite Code needed to create a mobile app account
How to Download Mobile App:
The Visitor will:
- Open the app store on their mobile device and search for:
- Visitor Check-in
- If needed, the below links can be shared with the visitor:
📳 Access the Android mobile app on Google Play
📳 Access the iOS mobile app on the App Store
How to Create Mobile App Account:
The Visitor will:
- Open the Visitor Check-in mobile app and select Create Account
- Enter the Invite Code from the SMS text they received after being invited and select Verify Invite Code
- Enter their preferred Email Address and Password, then select Log In
How to Reset Forgotten Password:
The Visitor will:
- Click on Forgot Password on the Log In screen
- Enter their Email Address
- Follow the instructions in the email sent to reset their password
- Use the new password to log into the mobile app
How to Edit Password:
The Visitor will:
- Log into their account
- Click on the icon with their initials on the top right of the screen
- Click on Edit Password
- Enter and confirm new password and click Save New Password
- Use the new password to log into the mobile app
How to Edit Email:
The Visitor will:
- Log into their account
- Click on the icon with their initials on the top right of the screen
- Click on Edit Email
- Edit the current email and click Save Changes
- Use the new email to log into the mobile app
- Note: The new email will also be updated on their Visitor Profile in Visitor Management.