Admins can update or remove any previously added first responder agency, which will edit or revoke access to their district’s Emergency Management. Common scenarios of when an admin may want to edit or remove an agency from their district’s Emergency Management include:

• The primary contact is no longer with the agency 
• The agency expanded services and is now supporting additional district buildings
• The agency has moved, closed, or is no longer supporting the district or building

To edit a First Responder Agency - Change Primary Contact: 

1. Log in to your EM and navigate to User Management using the 3-dot action menu near the bottom left corner
2. Click on the First Responder tab
3. Locate the first responder agency from the list and click on the agency name to pull up the agency account profile
4. Under Contacts Information, select +Add new Primary Contact to add a new user, or use the radio buttons to designate an existing user as the new Primary Contact. 

To add a building to the Site Access for First Responder agency: 

(In this case the suggested strategy is to remove the agency and re-add with the updated site access)

1. Log in to your EM and navigate to User Management using the 3-dot action menu near the bottom left corner
2. Click on the First Responder tab
3. Locate the first responder agency from the list and click on the agency name to pull up the agency account profile
4. From the first responder agency account profile, scroll down to the Remove Account section and click Remove
5. You have now removed the agency from your Emergency Management solution. The agency will need to be re-added to add additional site access.  To re-add, follow the instructions in Managing First Responder Access

To remove a First Responder Agency - agency has moved, closed, or is no longer supporting the district or building:

1. Log in to your EM and navigate to User Management using the 3-dot action menu near the bottom left corner
2. Click on the First Responder tab
3. Locate the first responder agency from the list and click on the agency name to pull up the agency account profile
4. From the first responder agency account profile, scroll down to the Remove Account section and click Remove
   1. This cannot be undone. To re-add, follow the instructions in Managing First Responder Access
5. On the Remove First Responder pop up, a list of site(s) in which the first responder agency has been given access to will be displayed
   1. To remove the agency’s access to all sites, click Remove in the Remove from all sites section, then click Confirm
   2. To remove the agency’s access to a specific site(s), click Remove next to the desired site(s) in the Remove from specific site section, then click Confirm
6. After clicking confirm, the agency and all of its contacts (including the primary and any other subsequently added contacts) will no longer be able to access the selected site(s) Emergency Management from their portal