How to enable the E911 Automatic Call
Learn how to enable E911 Automatic Call with Connect360
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Enable the Silent Automatic E911 Call to First Responders
With Connect360, your organization can enable E911 to silently and automatically contact 911 (PSAP) when an alarm is activated.
E911 can be activated by:
- Computer panic buttons
- Wall-mounted panic buttons
- Wearable panic buttons
- Emergency Management Alarm Activation
⭐Resource: Connect360: Sample E911 Robo-Call
There are two configuration options for enabling E911:
- Apply E911 Call to All Alarms - Enable it directly in Emergency Response Teams (ERT) settings.
- Customize E911 Call to Certain Alarms - Use this method when only certain incident types should silently call 911.
If both options are enabled, two phone calls will be sent to 911. We recommend only using one method.
REMINDERS:
- Only Zones enabled for E911 will send the automatic E911 call.
- E911 Configurations are completed in the 911Cellular Portal
Apply E911 to All Alarms
Review your active Emergency Response Team members to see if Emergency Call is enabled. If you do not see a listing that has Phone = 911, you are not currently using this method to send the silent alarm to 911.
Link to Portal: Emergency Response Team
How to Add E911 Emergency Call:
1. Click Add Team Member.
2. Enter First and Last Name - Emergency Call
- Choose Phone Number = Emergency Call
- Enter 911
3. Enable Dispatch Assistance so the member receives critical details like location and panic button activation time.
Assigning Notification Zones:
- Scroll to the Zones section.
- Select top level zone to enable E911 for all zones.
- Can choose one or multiple buildings or grant district-wide admin access.
Select Add to finalize the ERT.
Managing Active/Inactive Status:
- Green Toggle = Active (receives notifications).
- Gray Toggle = Inactive (temporarily disables notifications).
Best Practice: Disable E911 Emergency Call when performing integration testing. Don't forget to reenable after testing!
Customize E911 Calls to Specific Alarms
Reminder: Before customizing workflows, confirm the "Emergency Call" Emergency Response Team is disabled. If both Emergency Response Team and Workflows are enabled, two E911 calls will be sent.
Customize E911 Calls to Certain Alarms:
To enable E911 for specific incident types, access Mass Notification System in your 911Cellular Portal.
Settings -> Mass Notification System -> Emergency Workflows
Link to Portal: Emergency Workflows
Note: This video may take a moment to load. If it doesn’t load, click here to watch
Duration: 3 minutes
If Mass Notification System is disabled in your portal, contact Tech@navigate360.com to enable this functionality.