Web Cam Troubleshooting- VMS
This article provides guidance and solutions for common problems with VMS web cameras.
How to set your Primary Web Camera in Google Chrome
Step 1: Plug the web camera into your computer USB port.
Step 2: Log into https://navigate360vm.com/login in Google Chrome.
Step 3: Navigate to the Profile Icon in the bottom left corner.
Step 4: Click on “Device Settings” → “Camera Set Up” → “Start Camera”.
Step 5: Click the camera icon in the Chrome address bar in the top right corner.
Step 6: Click on “Manage”. A new Settings - Camera tab will open in Google Chrome.
Step 7: In the Settings - Camera tab, click the correct camera from the drop-down menu.
Step 8: Return to the Visitor Management tab in Chrome. Refresh the page.
Step 9: Click on “Device Settings” → “Camera Set Up” → “Start Camera”.
See also: Camera Set Up
How to set your Primary Web Camera for your Windows device:
Step 1: Plug the web camera into your computer USB port.
Step 2: Press Windows key + X
Step 3: Click on Device Manager.
Step 4: Click on the drop-down arrow next to Cameras.
Step 5: Right click on “Integrated Camera”. This camera may be named differently -choose the camera that does not have the name of the external camera.
Step 6: Click “Disable Device”. Click “Accept”.
Step 7: Return to the Visitor Management tab in Chrome. Refresh the page.
Step 8: Click on “Device Settings” → “Camera Set Up” → “Start Camera”.