1. Overview

This guide provides comprehensive instructions for navigating the platform's features and functionalities, tailored to different user roles—Administrators and Team Members. Understanding these distinctions is crucial for effective platform management and utilization.

2. User Roles and Permissions

2.1 Team Members

• Default Configuration: Team Members have limited access by default.
• Reports Tab: No access to the Reports tab unless specifically granted by an Administrator.
• Permissions: View access is restricted and must be configured by Administrators.
• Settings Access: Limited to basic settings, including delivery options, near real-time notifications, and email summary digests. 

 2.3 Changing User Roles

• Team Members: Cannot change Administrator roles.
• Administrators: Have the ability to manage and modify Team Members’ roles and settings, including customizing views and permissions.

 2.4 Security and Customization

• Security: Certain features, such as the Reports tab, are restricted to ensure the security and integrity of major system assets.
• Customization: Administrators can customize Team Member views and permissions to suit specific organizational needs.

3. Platform Features

3.1 Signal Management

• Overview: The Signal Screen provides a live view of current data alerts requiring review.
• Managing Signals: Access the Signal Screen from the left-hand bar, review and classify signals, and decide on actions and comments.
  • Content Details: Each signal includes the content that triggered it, the student’s name, language match, and source (e.g., documents, email, chat.
• Signal Classification:
  • Alerts: higher criticality signals that should be acted on immediately, e.g. speak with student or parents, police, refer to counselor, etc. 
  • Discussions: lower criticality signals that are not time-sensitive but play a crucial role in identifying patterns of concerning behavior that could indicate a student is on a pathway to harm. 
• Signal Insights:
  • Breakdown of nuanced language: Each signal—whether an alert or a discussion—is carefully analyzed to highlight key points, subtle language cues, and essential insights. This helps you catch critical details that might otherwise be overlooked.
  • Embedded with Signals: For ease of use, insights are displayed directly below each signal and just above your team’s action items. This layout allows you to quickly review the signal’s key contents and respond swiftly to your student's needs.
  • Powered by AI and Machine Learning: Our advanced AI technology and machine learning models continuously monitor and analyze signals around the clock, without human intervention. This ensures both accuracy and enhanced student privacy.
• Action Options: 
  • Review: Examine the signal in detail and determine whether further action is required. 
  • Escalation: Elevate the signal to appropriate individuals depending on the severity of the signal.
  • Save: Retain the signal for later reference without taking immediate action. 
  • Share:  Forward the signal to others for awareness or input. Users have the ability to share signals via email, text messaging, Behavioral Case Manager, or to P3 Anonymous Tip Line.
  • No Action Needed: Acknowledge the signal but indicate that it does not require any further investigation or action. 
  • Rate (Alerts Only): Assess the signal's value as an alert and optionally include a note for further context.  
• Filtering Options: Signals can be filtered by source type and by topics
• Comments: Users can add comments visible only to platform members. 

 3.2 Internal Sources

• Overview: Internal sources include proprietary systems and communication tools integrated into the platform.
• Types of Sources:
  • G Suite: Includes Gmail, Google Docs, Google Chat, Google Sheets, and Google Slides. 
  • Microsoft: Includes Outlook and Exchange. 
• Viewing Data: Go to the Reports tab, select G Suite or Outlook, and review metrics such as emails scanned, alerts, and discussions. 

 3.3 Social Media Integrations

• Overview: The Social Media Integration screen provides insights into connected social media channels, helping track data volume and interactions.
• Platforms:
  • Facebook: Displays associated pages, likes, and interactions
  • Instagram: Shows connected accounts and hashtags.
  • Reddit: List relevant subreddits. 
  • YouTube: Provides data on channels and subscribers. 
• Accessing Data: Navigate to the Reports tab, select Social Media, and review the data for each platform.

 3.4 Product Integrations

•  Overview: Digital Threat Detection operates cross-functionally with multiple products across Navigate360 including Behavioral Case Manager and P3 Anonymous Tip line. These integrations enable users to efficiently relay detected signals, ensuring seamless communication across platforms. 
• Platforms:
  • Behavioral Case Manager: Signals are routed to Behavioral Case Manager for monitor student behavior over time.
  • P3 Anonymous Tip Line: Signals are submitted as tips to P3 Anonymous Tip Line, providing valuable insights to users. 

4. Dashboard and Reporting

 4.1 Time Period Analysis

• Overview: The dashboard provides a snapshot of data over a specified time period, helping in analyzing trends and performance metrics.
• Time Period Options: Default range is 30 days, with custom options ranging from 7 to 360 days.
• Accessing the Dashboard: Select the desired time period from the top bar to view cumulative data on associated posts, images scanned, and alerts.

 4.2 Trending Topics

• Overview: Displays current trends and discussions on social media.
• Viewing Trending Topics: Navigate to the Trends tab, and review the trending themes and discussions. 

 4.3 Most Recent Alerts

• Overview: Provides information on the latest alerts received by the system.
• Viewing Alerts: Go to the Reports tab, select Most Recent Alerts, and review recent entries and their details.

 4.4 User Engagement

• Overview: Shows activities and interactions of users within the platform.
• Accessing Engagement Data: Go to the Reports tab, select View All under User Engagement, and review metrics related to user activity and interactions.

 4.5 Team Actions

• Overview: Allows you to view collective actions taken by the team within the system.
• Viewing Team Actions: Go to the Reports tab, select Team Actions, and review the actions and decisions made by team members.

5. Support and Profile Management

 5.1 Support

• Help Option: Click on the Help button in the upper right corner to contact customer support via email or phone.

 5.2 Managing User Profile

• Profile Management: Click on your name in the upper right corner, select Manage Profile to update your name, job title, or settings, and adjust district alerts and activity permissions as needed.