CSTAG: Creating and Accessing Cases
Learn how to create and access cases in the BTA CSTAG Model, gaining valuable insight into the process.
Creating Cases
Step 1: Navigate to the “+Create Case” in the upper right part of the screen.
Step 2: Select the desired case model and “Proceed”.
|
Alternatively, you can create a new CSTAG case from your Home screen by selecting “+New Case”. 
|
See also: Creating a CSTAG Case
Accessing Cases
Step 1: Navigate to the “Cases” tab in the toolbar.
Step 2: Locate the desired case from the list available in “My Cases,” select the vertical three-dot ellipsis and “View.”.
- You can utilize built-in filters to search case data, including building, team, classification, model, tags and active status.
|
Alternatively, you can access cases assigned to your team from your homepage under “Open Cases Assigned to You”. 
|
See also: Editing CSTAG Case Details
See also: Closing a CSTAG Case