CSTAG: Creating and Accessing Cases
Learn how to create and access cases in the BTA CSTAG Model, gaining valuable insight into the process.
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Creating Cases
Step 1: Navigate to the “+Create Case” in the upper right part of the screen.
Step 2: Select the desired case model and “Proceed”.

Alternatively, you can create a new CSTAG case from your Home screen by selecting “+New Case”. ![]()
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Accessing Cases
Step 1: Navigate to the “Cases” tab in the toolbar.

Step 2: Locate the desired case from the list available in “My Cases,” select the vertical three-dot ellipsis and “View.”.
- You can utilize built-in filters to search case data, including building, team, classification, model, tags and active status.
Alternatively, you can access cases assigned to your team from your homepage under “Open Cases Assigned to You”. ![]()
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