Adding a First Responder Agency to your District’s Emergency Management

From the portal, First Responders will have access to specific site/building’s EM drill information as well as content like maps or emergency/drill alarm details while responding to an emergency. During an active alarm, First Responders can view alarm details and live chat messages.  

Admins can search for first responder agencies within a specified zip code and radius of their district and can add an agency to access their Emergency Management account.

To search for a first responder agency:

• Log in to your EM and navigate to User Management using the 3 dot action menu near the bottom left corner
• Click on the First Responder tab
• Click + Add First Responder near the top right corner of the page

• Next, input your district’s zip code and select a radius for your search (This will begin a Google search of any public first responder agency within the specified radius of the zip code)
  • To cancel, click Cancel
  • To reset the zip code and search radius entry, click Reset

• Once the search results have populated, click on the desired agency and then click Select
  • To go back at any point in this process, click the back arrow near the top left corner of the pop-up

• Next, select the site(s) this first responder agency will require access to:
  • Choose the entire district or a specific building(s) from the dropdown (As a best practice, the entire district should be shared in case first responder teams rotate to support varying areas within the district’s zip code)
  • Enter the information of the primary/main point of contact from the first responder agency:
    • Name (First, Last)
    • Email
    • Mobile Phone
    • Work Phone + Ext
    • Home Phone
• Click Save to add this first responder agency and primary contact

• After adding/saving the agency & primary contact details, the primary contact will receive a welcome email with a link to create a password to access the Emergency Management first responder portal (example welcome email below)

• Once the primary contact has finalized their login credentials, they can log in to Emergency Management and access their portal which will allow them to access all site(s) they have been added to; and can view important information such as drills, maps and practice/emergency alarm details
  • At this point, the primary contact can begin adding additional first responder contacts from the agency using the User Management section in their portal. Any subsequently added first responder contacts will also be able to add/manage first responder contacts (including the primary) for that agency.