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EMS Mobile App Notifications: Sound Override Guide for iOS

Learn how to override sound notifications for EMS alerts on your iOS device.

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Mobile devices are an important part of everyday communication, and device manufacturers continue to provide users with more options for managing when and how notifications are received.

The Emergency Management mobile app, available through the iOS App Store and Google Play Store, provides alerts and notifications that serve as an additional method of notifying building staff during a drill or emergency alarm.

Important: Always follow the primary notification methods and procedures outlined in your organization’s Emergency Operations Plan, such as a fire alarm, PA system, or other established emergency communication method. Mobile app notifications are intended to supplement these procedures, not replace them.

Emergency Management Platform Configuration for Emergency Notifications

App Alert Notifications- EMS

Setup SMS/Text and Email Notifications: Log into EMS on a computer. Click your na...

 

Setting up SMS/Text and email notifications

  1. Log into the Emergency Management web/desktop application
  2. Click on your name near the bottom left corner in the Side Navigation menu to be directed to your account page.
  3. Click on the User Details section from the menu on the left-hand side to access your personal account information; enter or update your mobile phone number and click Save.

 

  1. Next, click on Rapid Alarm Settings from the left-hand menu and update your notification settings:
    1. Selecting Push alert to app ensures alarm/drill notifications are sent as a push notification on your mobile device. This will be selected by default if you have previously logged into the mobile app
    2. Selecting Text ensures you receive an SMS/Text message for an alarm or drill that is activated
    3. Selecting Email ensures you receive an email for an alarm or drill that is activated
  2. Be sure to click Save to save and apply any notification changes made to your account

 

 
 

Setting up Building Notifications

You can be manually added to buildings/sites within your district to receive notifications (mobile, SMS & email) for any alarms activated in that building. Once added to a building, you will also be included in the staff list for that building and can participate in Roll Call during an active alarm or drill. 

To manage building notifications, follow these steps:

  1. Log into the EM web/desktop application
  2. Click on your name near the bottom left corner in the Side Navigation menu to be directed to your account page.
  3. Click on the Rapid Alarm Settings section from the menu on the left-hand side
  4. Scroll down to the Building Alerts section. Here is where you can view and manage any addition buildings that you have been manually added to receive alarm notifications for
    1. To Remove an existing building, click the red delete icon to the right of the building you want to remove. You will be asked to confirm you want to delete this building association, which will also prevent any alerts for alarms activated at this building. 
    2. To add a building, click “Add Building,” which is located above the “Save” buttton. You will then be asked to select one or more buildings from the drop down that you want to receive notifications for. Click “Confirm”. You will now see the added building(s) in the list of building alerts and will begin receiving any notifications for alarms activated for these buildings. 
  5. Be sure to click Save on the Rapid Alarm Settings page to save any changes made in the steps above

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IOS Device Configuration for Emergency Notifications

To help ensure emergency notifications are received properly on an iOS device, review the notification settings for the Nav360-EMS app.

  1. Open the Settings app.
  1. Select Notifications.
  2. Scroll down and select Nav360-EMS.
  3. Verify the following settings:

 

Required Settings

  • Allow Notifications: On
  • Critical Alerts: On
    • This allows critical notifications to appear on the Lock Screen and play a sound even when a Focus mode (Like Do Not Disturb) is enabled, to silence other notifications. 
  • Sounds: On

Recommended Settings

For the best notification experience, we recommend enabling:

  • Lock Screen: On
  • Notification Center: On
  • Banners: On
  • Banner Style: Persistent

Optional Settings

These settings can be configured based on user preference:

  • Badges: Optional
  • Announce Notifications: Optional
  • Lock Screen Appearance: Optional

Best Practice: Enable all available notification display options and use Persistent banners to help make emergency notifications more noticeable.

⚠️Alarm Sounds

If an alarm is going off and your IOS device is using the Default notification sounds vs an actual alarm/alert sound, Emergency Management Admin(s) may need to check the Alarm settings to make sure the Sound alarm on device when alarm is set to Yes and a sound has been selected. 

 
 
 

 

 

sound override ios ems respond text notifications navigate prepared mobile app do not disturb

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  • Managing an Emergency Using the EM Mobile App
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