Respond Text Notification Guide For iOS Devices

Wireless devices remain a constant companion for most adults. As a result, phone, tablet, and software manufacturers continue to enhance and invent new ways for apps and devices to notify or hide notifications from users. 

Respond is a module within Navigate360's Emergency Management Suite (EMS). In the App Store, you can find the NaviGate Prepared mobile application (our classic app for EMS) and the Emergency Management Suite mobile application (our enhanced app for EMS). The alerts or notifications on either app are designed to serve as an additional method of notifying building staff during a drill or emergency. Always use the primary method outlined in your Emergency Operations Plan (i.e. fire pull, PA system, etc.) as well. 

Of course, we realize the value of having mobile devices alert us to emergencies and offer this guide to help staff enable their devices accordingly. The following instructions are designed to help you customize your do not disturb settings so you can limit the notifications you receive during the day, while allowing sound for Respond alarms. You may find this very useful as you can schedule do not disturb to turn on/off automatically based on the day of the week and time of day. 

Navigate Prepared Mobile Application

The following instructions are for version 10 and higher of iOS.

1. Tap My Account.
2. Enter your Mobile Phone Number and Save.
3. Go back to the Home page and tap Settings.
4. Turn on Receive Text Notifications.
5. Go back to the Home page and tap Respond.
6. Tap the alarm icon (bell) next to each building where you want to receive notifications.

Device Settings Instructions 

1. Create a contact named Navigate360, whose number is 87191.
2. On the Edit screen, tap Text tone.
3. Tap the Emergency Bypass switch. The switch will turn green when enabled.
4. Choose a Ringtone (You may want to set a unique sound for this contact rather than a text/alert tone).
5. Tap Done on the Text Tone screen and tap Done again on the Edit screen.

Additional Tips 

• Schedule your do not disturb to automatically turn on/off – one less thing to worry about!
• Make sure the volume on Notifications is turned up.
• Following these instructions will allow sound for this notification even when your Do Not Disturb switch is on (on the left side of your phone).

Enhanced Application

Enhanced Application and Browser Settings

Setup SMS/Text and Email Notifications:

• Log into EMS on a computer.
• Click your name in the top right of the screen to view your account page.
• In the upper left box, ensure your Mobile Phone number is correct and click Save.

• In the lower left box under alarm settings, select Text to mobile and/or Email and click Save to receive each type of notification.

• App Notifications are default IF the user is logged into the App. 

Note:

Receipt of App Notifications is dependent on settings within the app and device.

 

 

Building Notification Settings

• Log into EMS on a computer.
• Click your name in the top right of the screen to view your account page.
• On the right under Respond Settings click Add Building.

• Select the appropriate building(s) to receive alerts and click Add Building on the pop-up.

• Click Save. 

From EMS App (iOS):

1. Log into EMS App.
2. Select side menu.
3. Select Settings.
4. Select Site Notifications > toggle on the required sites to receive alerts for associated buildings. 

   Note:

   Add buildings to receive notifications and be part of the staff count and accountability.

    
   
5. Tap the back arrow.
6. Select Open Settings to go to your device settings.
7. Select notifications from iOS menu.
8. Configure your device to allow notifications.
9. To deliver critical alerts – toggle this setting ON.
10. Select alert notifications for lock screen | notification center | banners
11. Toggle sounds and badges to ON.
12. Select Navigate360 EMS in the top left screen to go back to EMS App.

From EMS App (Android):

1. Log into EMS App.
2. Select side menu.
3. Select Settings.
4. Select Site Notifications > toggle on the required sites to receive alerts for associated buildings. 

   Note:

   Add buildings to receive notifications and be part of the staff count and accountability.

    
   
5. Tap the back arrow.
6. Select Open Settings to go to your device settings.
7. On the Menu, toggle on All Navigate360 EMS Notifications.
8. Tap the back arrow.

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