Contact Us


Need Help?

    • System Status | All Products | Contact Us
  • All Products
  • Visitor Management
  • Navigate360 Visitor Management Guides

DYMO Connect SSL Connection Troubleshooting

Troubleshoot SSL connection issues with your DYMO Connect device.

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Emergency Management Suite
    Site Setup Users Call Lists Documents Virtual Binders Maps New EMS Mobile App Classic EMS Mobile App Flipcharts Drill Logs Safety Plans Respond Reunification EMS Resources Assess EMS Video Tutorials
  • Navigate360 Training Institute
    Navigate360 Training Institute Power User Functions Navigate360 Training Institute Video Tutorials
  • Suite360
    General Information/Resources Suite360 Student and Parent Suite360 Video Tutorials
  • Behavioral Threat Assessment Case Manager
    BTA Model User Guides BTA Video Tutorials
  • Visitor Management
    Navigate360 Visitor Management Guides Navigate360 Visitor Management Video Tutorials School Check In Resources & Guides School Check In Hardware & Implementation School Check In Reporting School Check In Video Tutorials
  • ALICE Training Institute
    ALICE General Resources ALICE Training Video Tutorials
  • Detect - Social Sentinel
    Detect Video Tutorials Detect General Resources
  • P3 - Anonymous Tip Reporting
    P3 Campus Resources P3 General Resources P3 Frequently Asked Questions P3 Video Tutorials
  • Resources
    Notices
+ More

There is an issue with DYMO Connect giving an SSL connection failure message when clicking Diagnose on the web service. Follow the steps below to troubleshoot this issue:

If when you right-click on the DYMO Connect Service and select Diagnose you are given an error about an SSL connection failing to establish, please follow these steps while logged in as an admin user on the PC: 

 

- Open Windows PowerShell and type "mmc" and hit enter. 

 


- With the console open, click File->Add/Remove Snap-in 

 

 

- Click Certificates, then Add 

 

- Choose Computer Account 

 

 

Choose Local Computer, then Finish, then OK 

 

 

- Double click on Certificates (Local Computer), open Personal, then Certificates 

- Right-click on the certificate issued to localhost by DYMO Root CA, and select All Tasks->Manage Private Keys 

 

 

- Add Full Control for all users and Groups in the list. If the user that is normally logged into the machine is not on the list, then follow these substeps: 

- Click Add to add a new group/username 

- Enter the username of the group/individual account that needs access and click Check Names 

- If it pulls up an existing account, click OK to add that user/group. 

- Give them Full Control for the DYMO Certificate, then click Apply/Save and OK. 

 

 

 

- Log back in under the user account with lower access and verify that the DYMO Connect Service is running and that the printer is connected to Visitor Management.  

 



dymo connect ssl dymo connect visitor management printer

Related Articles

  • VMS Dymo Install Windows
  • VMS Manage Reasons for Visit
  • VMS Check In/Out Guide
  • VMS Web Cam Troubleshooting
  • All Products | Contact Us
  • ©2022 Navigate360

Definition by Author

0
0
Expand