If a team is missing in Behavioral Case Manger, it could be a result of an inactive Team Leader.

Each team should have a Team Leader listed. If the Team Leader's user profile is disabled, either manually or as a result of district SIS changes, the team may be hidden on the list.

How to Troubleshoot

If the current Team Leader should still be active, review their User Profile

1. Login to Behavioral Case Manger
2. Go to Admin
3. Click Manage Users
4. Search for the Team Leader's User Profile
5. If the User Profile is disabled, click the 3-dots menu and Enable
   1. If User accounts are connected to a district SIS, please have the SIS Admin review the status of the syncing information for the user

Identify a New Team Leader

1. Login to Behavioral Case Manger
2. Go to Cases
3. Search for an Open Case from the missing Team
4. On the menu, Click on the Team name
5. Use the manage team screen that opens to identify a new Team Leader
6. The Team will now show on the list