Prank Tips

Tip Managers will commonly run into Prank Tips where the Tipster sends in information that is clearly not factual with silly or vague language.

How to identify a Prank Tip:

• Tip Narrative includes silly language.
• Persons Involved includes famous or fictitious names.
• Tip content is irrelevant.
• There is clearly no need for
  action.

“I’ve received a Prank Tip, what do I do?”

1. Select the bogus/prank tip canned response and send.
2. Stop the two-way dialogue if necessary.
3. Change the event type to “Bogus/Prank”.
4. In the “Actions Taken/Outcomes” section of the “Disposition Tab”, select “Prank/Spam Tip”.

Unfounded Tips

Tip Managers will commonly run into Unfounded Tips where the Tipster offers information in good faith but it does not lead to anything actionable. 

How to identify an Unfounded Tip:

• Tip Narrative includes relevant information to your school.
• Tip Narrative offers information that it appears actionable.
• Upon investigating, the Tip Manager has determined that the tip does not require any action.

“I’ve received an Unfounded Tip, what do I do?”

1. Investigate the tip.
2. Make notes of your investigation in the Team Communication section (Main Tab).
3. In the “Actions Taken/Outcomes” section of the “Disposition Tab”, select “Unfounded”.

Spam Tips

Tip Managers may receive tips that contain words that seem relevant but the syntax is unnatural and unorganized.

How to identify a Spam Tip: 

• Tip Narrative includes terms that would typically require action to be taken.
• Tip Narrative does not contextually make sense.
• Tip Narrative is gibberish.

“I’ve received a Spam Tip, what do I do?”

1. Deliver the tip to the Spam Blocker Account.
2. Change the Event Type to “Spam Tip”.
3. In the “Actions Taken/Outcomes” section of the “Disposition Tab”, select “Prank/Spam Tip”.