Mapping an EM alarm type to a 911Cellular incident type:

Once 911Cellular integration has been successfully configured, EM alarm types can be mapped to 911Cellular incident types. This will allow an alarm (whether originating from a 911Cellular panic alarm or from the EM web or mobile app) to be automatically sent to PSAPs and will display as an alarm in both systEM. Alarm types in EM can only be mapped/managed by admins.  

To map an existing alarm type to a 911Cellular incident type:

1. Login to EM
2. Navigate to Rapid Alarm
3. Click on Settings near the top right corner
4. Locate the existing EM alarm type in the Alarm types dashboard
5. Click on the 3 dot action menu to the right of the alarm type, then click View
6. On the view/edit alarm details page for the selected alarm type, scroll down to the section titled Utilize 911Cellular Integration
7. Click Yes where it asks if the user wants to utilize 911Cellular integration
8. Next, on the right, click the dropdown to select which 911Cellular incident type will be mapped with the corresponding EM alarm type. (This will be the alarm/incident type that is displayed when notifying PSAPs)
   1. Be sure that the existing 911Cellular incident types are updated in the integration tab of Rapid Alarm settings before completing this step
   2. Only one 911Cellular incident type can be mapped to one EM alarm type at a time.  
9. The EM alarm type will now be mapped to the 911Cellular incident type
10. Next, click to set the alarm type as generic, if desired (This will enable this alarm type to be activated in EM if an alarm is activated from a 911Cellular mechanism without specifying the incident type)
    1. Note: Only one alarm type in EM can be marked as generic
11. Ensure any other alarm type settings (including enabling the alarm) are configured for the alarm type
12. Be sure to click Save near the top right corner to save and apply all changes

Once the step(s) above have been completed, any existing EM alarm type(s) mapped to 911Cellular will send PSAP notifications regardless of the origin of alarm activation (EM or 911Cellular).

To map a new, custom alarm type to a 911Cellular incident type:

1. Login to EM
2. Navigate to Rapid Alarm
3. Click on Settings near the top right corner
4. Click Create new alarm type near the top right corner of the Alarm types dashboard
5. Begin going through the steps to create/customize an alarm type for the school district
6. On step three (Contact 911), click Yes where it asks if the user wants to utilize 911Cellular integration
7. Next, on the right, click the dropdown to select which 911Cellular incident type will be mapped with the corresponding EM alarm type. (This will be the alarm/incident type that is displayed when notifying PSAPs)
   1. Be sure that the existing 911Cellular incident types are updated in the integration tab of Rapid Alarm settings before completing this step
   2. Only one 911Cellular incident type can be mapped to one EM alarm type at a time.  
8. Ensure any other alarm type settings & steps are complete before clicking to preview & finalize the new alarm type
9. When in the preview page, click to set the alarm type as generic, if desired (This will enable this alarm type to be activated in EM if an alarm is activated from a 911Cellular mechanism without specifying the incident type
   1. Note: Only one alarm type in EM can be marked as generic
10. Once the preview is complete, click Finalize
    1. On the confirmation modal, click Finalize it to finish creating the custom alarm type  
    2. Once finalized, the custom EM alarm type will now be created and mapped to the 911Cellular incident type and will be enabled for any staff can to activate

Once the step(s) above have been completed, any custom EM alarm type(s) created and mapped to 911Cellular will send PSAP notifications regardless of the origin of alarm activation (EM or 911Cellular).