This article walks through where to check a hub's connectivity status in Command Center. Use it any time you need to confirm whether a specific hub is currently reporting in.

Steps

1. From the left navigation menu, select Rapid Alarms.

   

2. Select Go to Command Center.
3. Once in Command Center, select the Administration menu.
4. Select Wearables.

5. Select your site from the Tenants list to open its details.
6. Select the tab labeled Hubs.
7. Review the hub list. The State column shows whether each hub is Online or Offline, and the Last Seen column shows when it last reported in.

If a Hub Shows Offline

Try the following before escalating:
1.    Confirm the hub is powered on and the power cable is securely connected at both ends.
2.    Confirm the hub's network connection (ethernet cable or Wi‑Fi) is connected and that the site's internet/network is up.
3.    Check the hub's status light against the expected pattern for its model, if applicable.
4.    Wait a few minutes and refresh the Hubs list — a hub can take a short time to reconnect after a brief network interruption.
5.    If possible, power-cycle the hub (unplug it, wait about 10 seconds, then plug it back in) and check the Hubs list again after a few minutes.

Still showing offline? Contact Navigate360 Technical Support at tech@navigate360.com for further assistance.

FAQ

Can we get an email notification when a device goes offline?
Not at this time. Email notifications for offline devices are something we're looking to add in a future release.