EMS Notifications: Sound Override Guide for Android
Learn how to customize the sound your Android device makes when an Emergency is taking place.
Respond Text Notification Guide For Android Devices
Wireless devices remain a constant companion for most adults. As a result, phone, tablet, and software manufacturers continue to enhance and invent new ways for apps and devices to notify or hide notifications from users.
Respond is a module within Navigate360's Emergency Management Suite (EMS). In the Google Play Store, you can find the NaviGate Prepared mobile application (our classic app for EMS) and the Emergency Management Suite mobile application (our enhanced app for EMS). The alerts or notifications on either app are designed to serve as an additional method of notifying building staff during a drill or emergency. Always use the primary method outlined in your Emergency Operations Plan (i.e. fire pull, PA system, etc.) as well.
Note:
Systems such as Amber Alerts can override your phone’s settings because they are an agreement between the wireless industry and the US government. Vendors do not have access to this platform. We are actively watching opportunities on Android and iPhone to streamline this process for all our users.
Of course, we realize the value of having mobile devices alert us to emergencies and offer this guide to help staff enable their devices accordingly. The following instructions are designed to help you customize your do not disturb settings so you can limit the notifications you receive during the day, while allowing sound for Respond alarms. You may find this very useful as you can schedule do not disturb to turn on/off automatically based on the day of the week and time of day.
With Android devices, the very thing Android-users enjoy – the flexibility and openness –makes providing one set of instructions a bit challenging. Understand your device and software version may vary, so use these instructions as a guide. You may also benefit from Googling “customize do not disturb settings” along with your device and software version for more specific information.
Navigate Prepared Mobile Application
These instructions can help you with our Classic EMS app. More information on the enhanced application and browser version is at the bottom of this article.
- Tap My Account.
- Enter your Mobile Phone Number and Save.
- Go back to the Home page and tap Settings.
- Turn on Receive Text Notifications.
- Go back to the Home page and tap Respond.
- Tap the alarm icon (bell) next to each building for which you would like to receive.
Device Settings Instructions
First, create a contact named NaviGate360 whose number is 87191. Star this contact or mark it as a favorite.
The next steps could vary by Android OS version and device. These steps are a general outline.
- Go to Settings
- Go to Do not disturb. This may be under sounds or notifications.
- Choose Allow exceptions. This may be under ‘messages, events & reminders’ and you would choose ‘allow messages.”
- Choose Custom.
- Select Messages from / Favorite contacts only.
- Set Priority app notifications. This may be part of the current screen or you may have to go to a different area of settings such as ‘Apps & notifications.”
- Find the NaviGate Prepared app and click to turn it on. If you went to ‘Apps & notifications” settings to find the NaviGate Prepared app, you will need to override the do not disturb setting for each alarm type listed.
Additional Tips
- Schedule your do not disturb to automatically turn on/off – one less thing to worry about!
- Make sure the volume on Notifications is turned up.
- Because we chose to allow “Messages from favorite contacts only” anyone else in your contacts who are listed as Favorites will also override your do not disturb settings, so be sure to review your Favorites.
Enhanced Application
Enhanced Application and Browser Settings
Setup SMS/Text and Email Notifications:
- Log into EMS on a computer.
- Click your name in the top right of the screen to view your account page.
- In the upper left box, ensure your Mobile Phone number is correct and click Save.
- In the lower left box under alarm settings, select Text to mobile and/or Email and click Save to receive each type of notification.
- App Notifications are default IF the user is logged into the App.
Note:
Receipt of App Notifications is dependent on settings within the app and device.
Building Notification Settings
- Log into EMS on a computer.
- Click your name in the top right of the screen to view your account page.
- On the right under Respond Settings click Add Building.
- Select the appropriate building(s) to receive alerts and click Add Building on the pop-up.
- Click Save.
From EMS App (iOS):
- Log into EMS App.
- Select side menu.
- Select Settings.
- Select Site Notifications > toggle on the required sites to receive alerts for associated buildings.
Note:
Add buildings to receive notifications and be part of the staff count and accountability.
- Tap the back arrow.
- Select Open Settings to go to your device settings.
- Select notifications from iOS menu.
- Configure your device to allow notifications.
- To deliver critical alerts – toggle this setting ON.
- Select alert notifications for lock screen | notification center | banners
- Toggle sounds and badges to ON.
- Select Navigate360 EMS in the top left screen to go back to EMS App.
From EMS App (Android):
- Log into EMS App.
- Select side menu.
- Select Settings.
- Select Site Notifications > toggle on the required sites to receive alerts for associated buildings.
Note:
Add buildings to receive notifications and be part of the staff count and accountability.
- Tap the back arrow.
- Select Open Settings to go to your device settings.
- On the Menu, toggle on All Navigate360 EMS Notifications.
- Tap the back arrow.