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Command Center Functionality

How to access Command Center

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During an active alarm, users can access the Command Center via the Go to Command Center button in the alarm details. Outside of an alarm, users can access the Command Center via the Go to Command Center button in Rapid Alarm. Depending on the user's Rapid Alarm setting, determines what options the user sees in the Command Center.

Administrator

The following options are available for Administrator users:

  • Active alarms - shows all active alarms for the organization
  • Panic button - users can activate an alarm
  • Administration menu
    • History - users can see a history of all alarms for the organization
    • Organization - users can see all of the organization's details
    • Campuses - users can see if any campuses have been setup within the organization
    • Buildings - users can see a list of all buildings within the organization
    • Building Controls - users can see any building controls from outside vendors available for any buildings
    • User Maintenance - users can see a list of all users for the organization and manage those users
    • Phones - users can see any phone numbers attached to any users in the organization
    • Ext/Terminal Mapping - users can see any extensions or terminals attached to users in the organization
    • Door Monitor - users can see a log for any door identified in a building
    • Reports - users can run different reports based on certain criteria
    • Call Connect - users can see any endpoints available for any buildings
    • LDS Admin - Location Discovery System allows users to see what extensions are associated to what rooms in a building
  • Alarm details - user can go back to the alarm in EM
  • Printable map - will open the map in a new tab for printing
  • Lock all doors - will remotely lock all doors - if enabled
  • Unlock all doors - will remotely unlock all doors - if enabled
  • Acknowledge - users can acknowledge that they've seen the event - acknowledgements will be logged
  • Invite guest as police user - user can send an invite to the alarm by filling in the a Name, Email or Phone Number
  • Create shareable link - creates a link that can be given to others to access the alarm
  • Toggle map icons - can turn icons on/off on the map
  • Change notification type - will escalate/de-escalate the alarm to another alarm type
  • Move emergency - will move the emergency from one room to another
  • Change building - will move the emergency from one building to another
  • Close event - will end the current event/alarm
  • Comments - can add comments or chat during the alarm
 
 

Teacher/Staff

The following options are available for Teacher/Staff (view only or limited access) users:

  • Active alarms - shows all active alarms for the organization
  • Panic button - users can activate an alarm
  • Alarm details - user can go back to the alarm in EM
  • Printable map - will open the map in a new tab for printing
  • Lock all doors - will remotely lock all doors - if enabled
  • Unlock all doors - will remotely unlock all doors - if enabled
  • Acknowledge - users can acknowledge that they've seen the event - acknowledgements will be logged
  • Toggle map icons - can turn icons on/off on the map
  • Move emergency - will move the emergency from one room to another
  • Close event - will end the current event/alarm
  • Comments - can add comments or chat during the alarm
 
 

Police User

The following options are available for Police users (users that are invited by an admin):

  • Active alarms - shows all active alarms for the organization
  • Police menu
    • Tactical - opens map in a tactical grid
    • Clear building - marks rooms as cleared
    • Battleship mode - allows users to mark areas with devices or collection points
    • Safety areas - allows users to turn on/off where the safe areas are located
  • Alarm details - user can go back to the alarm in EM
  • Printable map - will open the map in a new tab for printing
  • Toggle map icons - can turn icons on/off on the map
  • Move emergency - will move the emergency from one room to another
  • Comments - can add comments or chat during the alarm
 
 

 

 

operations control

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