Troubleshooting - Missing Key-Pair-ID -ALICE
Learn how to identify and resolve the error "Missing Key-Pair-Id query parameter or cookie value" for eLearning.
- Emergency Management Suite
- Preparation & Response Training
- PBIS Rewards
-
Compass
Getting Started Webinar Links Data & User Management Compass Curriculum for Students, Staff, & Families Compass Behavior Intervention Compass Mental Health + Prevention Compass for Florida - Character Ed, Resiliency, & Prevention Compass for Texas - Character Ed Analytics & Reporting Release Notes & Updates Additional Resources
- Behavioral Case Manager
- Visitor Management
- School Check In
- ALICE Training Institute
- Detect
- Anonymous Tip Reporting
- Resources
When I launch a course, I get the error -- "Missing Key-Pair-Id query parameter or cookie value"
For eLearning courses being delivered through a third-party LMS, the error "Missing Key-Pair-Id query parameter or cookie value" may appear when users open the course content. This article will help you correct that error on a user's device.
SCORM Cloud and Troubleshooting
When our content is delivered to a third-party LMS, dispatches use SCORM Cloud to determine if a user is authorized to view the courses. Anytime a user goes to access a course, SCORM Cloud uses cookies to verify the browser is allowed to see it.
The error “Missing Key-Pair-Id query parameter or cookie value” is caused by the inability of SCORM cloud to authenticate the user's information due to the device and/or browser settings. Ensure you've allowed pop-up windows and third-party cookies. Links to articles from the browser support pages are below.
If allowing pop-ups and cookies does not correct this issue, contact your technology team and ensure cloud.scorm.com is on the approved site list for your organization.
Troubleshooting Guides
Note: These links open to support pages for the appropriate browser
Pop-Ups
Third-party Cookies