Visitor Management Knowledge Base
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Behavioral Threat Assessment Case Manager
Getting Started BTA Webinar Links User Management BTA Feature/Function Overview Behavioral Threat Assessment: CSTAG Behavioral Threat Assessment: NTAC Behavioral Threat Management: Suicide Risk Screening and Management Analytics & Reporting Troubleshooting Release Notes & Updates Click here for BTA Resources / User Guides State Specific Guidance
- Visitor Management
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VMS Feature/Function Overview
- Checking in a Visitor- VMS
- Check-In a Visitor Manually- VMS
- Check-Out a Visitor- VMS
- Manage Reasons for Visit- VMS
- Manage Visitor Types- VMS
- How to Deactivate a User- VMS
- Editing Check-In Badge- VMS
- Editing School Information- VMS
- Editing Time in Building Limit- VMS
- Editing Visitor Visit Options- VMS
- Mobile App Settings- VMS
- Notifying Security Team & Managing Notifications- VMS
- How to Manage Notifications- VMS
- Student Early Check-Out Process- VMS
- Student Late Check-In Process- VMS
- Staff Menu- VMS
- Students Menu- VMS
- Visitors Menu- VMS
- Mobile App & Schedule Visits- VMS
- Volunteer Management- VMS
- PowerSchool Setup- VMS
- Activity Log- VMS
- SIS Sync Status- VMS
- Staff & Substitute: Home Building- VMS
- How to Edit Non-Alphabetical Visitor Names During Webcam Scanning- VMS
Troubleshooting
- ID Not Scanning with Webcam- VMS
- Troubleshooting CR5400- VMS
- DYMO Connect Web Service - SSL Connection Troubleshooting- VMS
- DYMO Connect Setup/Troubleshooting on MacOS- VMS
- DYMO Printer- Printer is Not Connecting to Visitor Management- VMS
- DYMO Printer- Printer is connected to Visitor Management, but will not print- VMS
- DYMO Printer- Errors Printing from Self-Serve- VMS
- DYMO Printer- Visitor Badge is Printing on Two (or more) Sticky Labels- VMS
- Troubleshooting Barcode/RFID Scanning (Staff & Student)- VMS
- Whitelist Guide- VMS
- Troubleshooting: Enabling Real Time In-Building Updates- VMS
- DYMO Connect Installation and Troubleshooting- VMS
Hardware / Consumables
- Dymo Install MacOS
- Dymo Install Windows- VMS
- Dymo Printer Troubleshooting- VMS
- Check-In a Visitor with ID or QR Code- VMS
- Web Cam Troubleshooting- VMS
- Web Camera Install- VMS
- Camera Set Up- VMS
- ID Scanning Method- VMS
- Printer Set Up- VMS
- Self-Serve Set Up- VMS
- Badge Settings- VMS
- How Your Self-Serve Kiosk Works- VMS
- Staff School ID (Barcode scanning/RFID reading)- VMS
- Student School ID (Barcode scanning/RFID reading)- VMS
- Self-Serve Settings- VMS
- Accepted Identification for Webcam Scanning- VMS
- System Requirements- VMS
- Operating System Hardware Compatibility- VMS
- Supported Hardware, Check-in/out Methods, and Scenarios- VMS
Release Notes & Updates
- Release Notes (5/7/24)- VMS
- Release Notes (3/5/24)- VMS
- Release Notes (1/23/24): 2D Scanning- VMS
- Release Notes (12/21/23): Edit Non-Alphabetical Visitor Names- VMS
- Release Notes (12/12/23): Barcode/RFID Scanning, Staff & Student Updates- VMS
- Release Notes (11/7/23): Staff & Substitute Improvements-VMS
VMS Resources
- Restricted Persons Policy- VMS
- Sex Offender Databases & Laws- VMS
- Student and Emergency Contacts: Custody and Blocklist Flags- VMS
- Restricted Persons Policy- VMS
- SIS Sync Status- VMS
- Student Tracking- VMS
- SSO (Single Sign-On) Set Up- VMS
- Customer FAQs: Barcode/RFID- VMS
- JDP Pricing Structure -VMS
- How to Configure Settings- VMS