After-Hours Monitoring | Comm Center Agreement Template

[COMM CENTER] dispatchers are responsible for monitoring [PROGRAM NAME’S] tips between the hours of 5:00pm and 7:00am—seven days a week, 365 days a year.

When a tip’s event type or narrative indicates a matter of life safety or sense of emergency, [COMM CENTER] dispatchers will:

1. Look for whether a student file for the subject of the tip has been uploaded by another program tip manager under the ‘Attachments’ tab; then provide necessary information to local law enforcement dispatch.
2. Engage in two-way dialogue with the tipster to procure necessary information on the subject of the tip; then provide that information to local law enforcement dispatch.
3. (If attempts at both A and B are unsuccessful) Contact the individuals below, starting with the first listed, until someone answers and provides the necessary information on the subject of the tip; then provide that information to local law enforcement dispatch
4. Provide as many notes and outcomes as possible in the ‘Comm Center Notes’ section to help aid our disposition and documentation process.

[Local Law Enforcement Agency Name]
[Local LEA Office Phone]
[Local LEA Dispatch Phone]

Emergency Contacts

1. [Name] – [Phone Number]
2. [Name] – [Phone Number]
3. [Name] – [Phone Number]
4. [Name] – [Phone Number]