FAQs

Find the answer to many frequently asked questions in our FAQs.

• How do I add new staff?
• How do I add a new student?
• 3 Ways to See Student Points
• How can I update my synced groups?
• How do I create a Group?
• How do I take points away or undo points accidentally awarded?
• How do I add photos?
• How do I mark a student inactive?
• How do I clear points for the whole school?
• What if our barcode ID badges will not scan?
• How do I delete a Staff Member?
• What happens to PBIS Rewards at the end of the school year?
• How do I reactivate a CICO check-out if I accidentally submit it?
• How much data will I use on my phone with PBIS Rewards?
• How do I hide groups I don’t want to see?
• How do I print out a QR code roster of my class?
• How does the UserWay accessibility tool work?
• How can I create Houses for my PBIS teams?
• Can I make a group goal in PBIS Rewards?
• What’s the latest App version?
• How do I approve student purchases?
• Implementation Printables
• How do I make a whole school group?
• How Do I Import Student Balances From Last Year?
• Does PBIS Rewards sell 2-D scanners?
• How do I assign a student to a homeroom?
• How do I award a large number of points quickly?
• How do I remove a duplicated CICO Class Period?
• Session Quick Links
• When is PBIScon23?
• How do I give substitutes and cashiers access to use PBIS Rewards?
• Award Certificates
• How do I print multiple days of CICO information?
• PBIS Rewards Staff Handbook
• How to set-up Custom Labels?
• How Do I Switch the Family App from English to Spanish?
• Is there a quick demo video I can show my staff?
• How do I set store hours?
• I can’t find my school in the Staff App search?
• What are Star Rewards?