EMS Notification Troubleshooting
This article provides guidance on addressing common challenges related to EMS notifications.
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Table of ContentsCheck Your ConnectionCheck Your AppLog InApp PermissionsVolume SettingsBuilding NotificationsText Notifications
Check Your Connection
Make sure you’re connected to either Wi-Fi or cellular data.
There needs to be a connection available.
Check Your App
Do you have the correct NaviGate Prepared App downloaded to your device?
If the app is already downloaded, check for any pending updates needed.
Are you logged into the app?
If you are not logged in, you will not receive push notifications (if enabled, you will still receive email and text notifications even if you are not logged into the mobile app).
When downloading the app or logging in for the first time, make sure to accept/allow permissions or to allow notifications when asked.
Choosing to not allow notification can result in issues and not receiving notifications from the app.
Even after you have downloaded and logged into the app, you can go into the app settings on your device to change permission and notification settings as needed.
Make sure to toggle all necessary options on.
The alarm siren and other sound notifications are dependent on your device’s sound settings.
For most devices, the notification (and/or media) volume will need to be up for sound notifications to come through.
For iOS/Apple devices, your media volume may be in another location separate from your sound screen.
Swipe up on the bottom of the screen, then swipe right to get to your media settings.
Check that you set your building(s) for notifications.
From Respond on the app, any buildings toggled On indicate that you will receive an alarm notification. Any that are toggled Off, you will not receive anything for.
From the website, check the Respond Settings on your user account and add buildings to your list as necessary.
If you are set to receive text notifications but are not receiving any, make sure your mobile phone number is entered into your account.
From the app, you can do this from the My Account screen.
From the website, you can do this on your user account.