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VMS DYMO Printer- Printer is Connected to Visitor Management, but Will Not Print

Learn how to troubleshoot a DYMO printer connected to a Visitor Management system that will not print.

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If the printer is connected to Visitor Management, but it will not print:

 Check to see if there are any pending print jobs for the printer. You can view these by going to the printer settings on your computer and right clicking on the DYMO printer to pull up the print queue (on MacOS, go to Printers and Devices and open the queue for the DYMO printer).

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If there are any print jobs that have the “Error” status, clear them and try printing again.

Please be sure your print job is printing on the right kind of paper. Visitor badges can only print on peel and stick labels, not the continuous receipt paper.

Check that the peel and stick labels are loaded in correctly. The labels should be face down as they are fed through the printer. Pressing the blue button on the front should feed one label out if it is loaded correctly.

After any modifications to how the paper is loaded, it is a good idea to power cycle the printer.

Please verify that you are using compatible paper. If you have any questions on compatibility, please contact tech@navigate360.com.

printing vms visitor management printer won't print printer troubleshooting

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