Dymo Printer Troubleshooting- VMS
Learn how to identify and resolve issues with using a VMS Dymo Printer.
Handling Printer Jams:
Step 1: Lift the dome of the Dymo Printer.
Step 2: Un-feed the continuous paper / Labels from the printer.
Step 3: Unclip the black fasteners to remove the front panel of the Dymo Printer.
Step 4: Gently pull the grey slider towards you to better display the roller.
Step 5: Press the black feeder buttons to help dispel any scraps of paper.
Step 6: Once all visible paper has been removed, run a Dymo Cleaning Card through the roller a few times to pick up any paper scraps stuck to the roller.
Step 7: When rollers look clean, reverse steps 1-3 to piece the Dymo back together.
Print Job Stuck in Print Queue on a Windows device:
Step 1: Click Windows Key.
Step 2: Type in Control Panel.
Step 3: Click Enter.
Step 4: Click on View Devices and Printers.
Step 5: Double click on the Dymo Printer icon.
Step 6: Right click on Print Job.
Step 7: Click Cancel.
Checking Dymo Web Service on a Windows device:
Step 1: Click on the Up Arrow on the Windows Task Bar in the bottom right corner.
Step 2: Right click on Dymo Label Web Service.
Step 3: Click Diagnose. Click Yes on the pop-up prompt.
Step 4: A webpage should appear with the following message:
“Congratulations! DLS Web Service is up and running. You can now print from supported web sites.”
Print Job Stuck in Print Queue on a MAC device:
Step 1: Click Apple icon on top left corner.
Step 2: Click on System Preferences.
Step 3: Click on Printers & Scanners.
Step 4: Double click on Dymo icon.
Step 5: Right click on Print Job.
Step 6: Click Delete.
Checking Dymo Web Service on a MAC device:
Step 1: Click on Dymo icon on top menu bar.
Step 2: Click Diagnose.
Step 3: Click OK.
Step 4: A webpage should appear with the following message:
“Congratulations! DLS Web Service is up and running. You can now print from supported web sites.”
Continuously Printing Labels with Shapes and Patterns:
Step 1: Unplug the power cord from the Dymo Printer to immediately stop Test Mode.
Step 2: Life the dome of the Dymo Printer.
Step 3: Unclip black fasteners to remove the front panel of the Dymo Printer.
Step 4: Replace the front panel on the Dymo Printer. All edges of the cover should be snapped back into place with the buttons on the front creating a sharp click.
Step 5: Plug Dymo power cord back in. Test Mode will have ended.
Step 6: If your Dymo Printer is still in Test Mode, repeat steps 1-5.
Dymo Prints out 2+ Labels:
Step 1: Verify labels are Navigate360 certified measuring 4 1/4 inches by 2 5/16 inches.
Step 2: Verify labels are loaded face down, with the sensor hole appearing on the left side of the label.
Step 3: Verify that there is a label hole punched out between each label.
See also: Printer Set Up